Warranty Policy

90 Days Standard SLA Protection

Every computing hardware device cataloged under the 'device' category (including enterprise workstations, performance laptops, and customized Apple MacBooks) leaves our laboratory backed by a strict 90 Days Limited Testing Warranty. This baseline protection timeline initializes immediately on the date timestamp generated across your formal invoice papers.

Laboratory Testing Standards & Battery Benchmarks

Before certification clearance, our laboratory runs each machine through a strict 40+ point diagnostic stress routing matrix. Our dynamic technical baseline parameters guarantee:

• Battery Health: All shipped performance hardware units are certified to contain a stable 75% - 90% verified battery health score capacity configuration scale according to our testing filters.
• Component Integrity: Internal hardware structures (including logical motherboards, factory processors, display pixel panels, and high-tier NVMe architecture) maintain verified performance standards.

Inclusions and Technical Desk Responsibilities

The Second Own technical support desk will actively authorize hardware remediation, original component replacement, or software diagnostics scaling for the following internal defects:

• Spontaneous internal component malfunctions or logic circuit breaks without external factors.
• Sudden hardware tracking degradation blocks on the display panel matrix (such as screen backlight lines or structural pixel breaks).
• Unexpected complete power failures, internal charging circuit breaks, or NVMe drive controller errors.

Exclusions & Void Criteria

To protect the authentication parameters of unique refurb lots, this limited warranty contract stands immediately void, canceled, and permanently terminated under the following conditions:

• Any accidental structural impact damage, chassis dents, screen glass fractures, or liquid contact ingress tracking lines.
• Deliberate opening of the device backplate or breaking/modifying the internal tracking Second Own security warranty stamps.
• Unverified tracking modifications, overclocking software changes, firmware flashes, or repair attempts initiated via local outside technicians.

How to Initiate a Claim Stream

If your premium machine registers an operational anomaly inside the active 90 days coverage timeline window, you are required to log an authorized ticket routing immediately via the following parameters:

1. Access our digital contact pipeline via Support Desk or communicate parameters to our hotline handle at +91 96445 20014.

2. Provide your dynamic invoice copy along with the internal structural barcode sequence parameter for diagnostic verification.

3. Our operations hub will allocate an active tracking routing to pick up the unit, run a laboratory inspection, and repair or adjust configurations safely inside minimal turn-around-time limits.